Hi Gasparini,
Thank you for outlining the situation in detail and sorry for the time you’ve spent trying to get a clear update. With EOFY approaching, we understand how important it is to have timely communication and certainty around access to your files. We’ve checked and your support request has already been followed up with the team managing this, and it's currently queued for processing. Once completed, an email will be sent to you with the update.
Cheers,
Doreen
Hi Doreen,
We have had no contact from Myob since your last comment here. However, this morning we received 2 x Invoices via email from MYOB for new AR Premier subscriptions although our files have not yet been transferred by MYOB online nor do we have access to any file data since our successful file upload on 24/6/26. This is now past EOFY with no access online, also MYOB has unprecedently terminated Desktop access altogether with version most recent version (2026.05) updates overtaking all MYOB programs previously installed. This has raised concerns as we are unable to produce invoices approaching EOFY for companies (2 x AR Premier subscriptions promised with 2 company files uploaded for each = 4 company files). We are aware many other businesses are experiencing the same dissatisfaction and momentum is building with discussions around loss of income. How will this be managed? and what date will we have access to our company files?
Hi Gasparini,
Apologies for the delayed response. Thanks for your patience while this is being worked through.
I’ve followed up again with the team handling your data support case. At the moment, both are still in the processing queue, so I don’t have a confirmed completion date I can share just yet.
I understand that’s especially inconvenient with EOFY, with access to your files and the new invoices both adding extra pressure. Rest assured you'll get a reply as an update comes.
Regards,
Genreve
Thank you for the reply Genreve, however this does not really offer an effective response. I can now confirm that MYOB have since taken funds out of our account for 2 x new Premier Subscriptions, yet you have confirmed that we are still only in the queue and offer no progress report at all. Why have funds been taken out prior to us even having any access to our files only raises more concern. Our 4 companies have come to a standstill due to what seems to be an issue of incapacity to navigate a change relating to a forced transition to online account program. Question and possible suggestion:- can we reinstate the old desktop version and then upload a new backup file whenever MYOB is actually ready to complete the tasks related to our company files? This would allow us to at least have access and resume work operations. Could you please bring this case matter to the attention of a Supervisor or Manager to provide a valid and measurable response. Thank you.
Hi Gasparini,
I understand why you're asking for this because it would halt your processes while it's with the repair team. If you still have the file locally, AccountRight 2026.4 or earlier may let you keep working offline for now while you wait for the Data File Repair team.
From my side, I’ve already raised this internally, and the next steps now sit with the Data File Repair team. If they do need a current copy of the file from you, they’ll send the upload steps directly. Once a file is uploaded for repair, please don’t keep working in that same file, as anything added after that may need to be entered again.
Regards,
Genreve
