Thank you for the reply Genreve, however this does not really offer an effective response. I can now confirm that MYOB have since taken funds out of our account for 2 x new Premier Subscriptions, yet you have confirmed that we are still only in the queue and offer no progress report at all. Why have funds been taken out prior to us even having any access to our files only raises more concern. Our 4 companies have come to a standstill due to what seems to be an issue of incapacity to navigate a change relating to a forced transition to online account program. Question and possible suggestion:- can we reinstate the old desktop version and then upload a new backup file whenever MYOB is actually ready to complete the tasks related to our company files? This would allow us to at least have access and resume work operations. Could you please bring this case matter to the attention of a Supervisor or Manager to provide a valid and measurable response. Thank you.
Hi Gasparini,
I understand why you're asking for this because it would halt your processes while it's with the repair team. If you still have the file locally, AccountRight 2026.4 or earlier may let you keep working offline for now while you wait for the Data File Repair team.
From my side, I’ve already raised this internally, and the next steps now sit with the Data File Repair team. If they do need a current copy of the file from you, they’ll send the upload steps directly. Once a file is uploaded for repair, please don’t keep working in that same file, as anything added after that may need to be entered again.
Regards,
Genreve
