Forum Discussion

callwas's avatar
callwas
User
2 years ago
Solved

AccountRight Standard 2019.4.0 - Moving a file from an old laptop to a new one

We currently have AccountRight Standard 2019.4.0 on an old laptop and want to move to a new laptop so we can format & throw (recycle) the old laptop.   We have installed the same version of Account...
  • callwas's avatar
    callwas
    2 years ago

    Ok, we just had the wrong software version on the new laptop.

    Old laptop 2019.4

    New laptop 2019.2

     

    All working now. Thanks for your reply.

     

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi callwas 

 

It seems you are trying to Activate an un-activated file - which means you are probably opeing up the wrong file. I suggest you either copy the existing file from the original laptop to the Library on the new Laptop, or make a backup on the old laptop and restore on the new laptop.  And when first opening the file, don't use the recently opened shortcut, click Open to ensure you are opening the correct file.

 

Regards

Gavin

  • callwas's avatar
    callwas
    User
    2 years ago

    Ok, we just had the wrong software version on the new laptop.

    Old laptop 2019.4

    New laptop 2019.2

     

    All working now. Thanks for your reply.