Forum Discussion

Strong1's avatar
Strong1
Contributing User
1 year ago

Administrator issue

I am the administrator and recently changed my email address and after making the change in MYOB I am now unable to log in as it wants to link my new email to the administrator and is asking for a pa...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hi All,

 

I'm sorry for the trouble you're having logging in. To troubleshoot this, you can enter the User ID as Administrator and leave the password blank This should allow you to sign in. If you are still not able to sign in, let me know if you require further assistance, and I'm here to help.

 

Best regards,

Doreen

  • Strong1's avatar
    Strong1
    Contributing User
    1 year ago

    Thanks for your reply but this does not work.  What is my next option.

     

    Regards

    Julie

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      1 year ago

      Hi Strong1,

       

      If the User ID Administrator and leaving the password blank didn't work on your end, you can also use our virtual assistant MOCA through myob.com/support. It's designed to dive deeper into issues like this. No worries, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. Feel free to post again if you encounter issues in the future.

       

      Best regards,

      Doreen

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