App poor info and messages not clear on why app doesn't work. Please please address this!!!

Hi Francispj,

It would be helpful to know which specific MYOB app you are referring to, as MYOB offers several apps including MYOB Business, MYOB Invoice, and others, each with different functionalities. Your issue seems related to two-factor authentication (2FA) and the mobile application not functioning correctly. Here are a few steps to troubleshoot common issues that might help:

• Clear the cache and data of the MYOB app on your mobile device and restart the app.
• Ensure your device's operating system is updated, as this can resolve compatibility issues.
• Try accessing the app on a different device to check if the issue persists.
• If there are specific steps needed to reset or troubleshoot 2FA, you can refer to this guide: Setting up additional two-factor authentication (2FA) methods.

For further help, you can reach out to our virtual assistant MOCA, which offers guides and solutions to common problems. If MOCA cannot help, it will guide you to other support options, including live chat.

Regards,

Shella

Cleared cache

Have the updated version

Myob account right invoices

Still message says " oops, that didn't work ,try again"

Hi Francispj, 

If none of the previously mentioned troubleshooting steps has solved your invoice app issue, it might be best to reach out to the support team for further assistance. You can do this by creating a support ticket from the MyAccount window or using the live chat option through MOCA.

Thanks,
Genreve