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CBrands's avatar
CBrands
5 months ago

"Back up in Progress" - Unable to sign in

I cannot sign into my account as I have received the following message: "This company file is currently backing up. You can sign in once back up is complete"   This has happened numerous times to...
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Shella_A's avatar
Shella_A
MYOB Staff
5 months ago

Hi CBrands

 

I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

 

 

Kind regards,
Shella

  • CBrands's avatar
    CBrands
    5 months ago

    Hi Shella

     

    Thank you, I am back in.

    However, is there any way I can have the company file reset on a weekend if this happens again, which is a possibility given I cannot control the NBN issues.

     

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