Forum Discussion

CBrands's avatar
CBrands
Member
1 year ago

"Back up in Progress" - Unable to sign in

I cannot sign into my account as I have received the following message: "This company file is currently backing up. You can sign in once back up is complete"   This has happened numerous times to...
Desktop
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi CBrands

 

I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

 

 

Kind regards,
Shella

  • CBrands's avatar
    CBrands
    Member
    1 year ago

    Hi Shella

     

    Thank you, I am back in.

    However, is there any way I can have the company file reset on a weekend if this happens again, which is a possibility given I cannot control the NBN issues.

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Learn:

 

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.