Forum Discussion

rquad3's avatar
rquad3
Contributing User
10 months ago

Back up zip file

Our back up zip file has a password (no idea how).  I need to unzip the file so MYOB can reload it into a new subscription.  How can I do this when the 'extract all' option does not work as an error ...
gavin12345's avatar
gavin12345
Ultimate User
10 months ago

Hi rquad3 

 

If you are not being prompted for a password, then this is not the cause of the error. Nor is the fact that the account was read-only.  The most likely cause is that the zip is corrupt. Utilities are unlikely to work. Best suggestion would be to access the read-only account and create a new backup. Or ask MYOB to retrieve a backup.

 

Regards

Gavin

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