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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
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I am having the same experience as MS1988. Hours wasted trying to get through to an agent to arrange cancellation and leaving call back details to no avail.
This is preposterous.
MYOB moderators - are you listening ?
A/c 147108
I suspect it is deliberate to make it as difficult as possible for us to downgrade/cancel so they can squeeze another month or two subscription fees, outrageous!
Hi MS1988,
That definitely sounds like a hassle. Our Billing team is the best team to help with subscription downgrade requests like this. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
Regards,
EarlI wish it was that easy, after 1 hour on hold yesterday and been transferred to 2 different operators still no resolution to try and change my subscription to a monthly payment while I am still waiting (4 weeks) for the migration team to migrate to our new online subscription.
Appreciate increased volumes can result in delays but the absolute silence of cases, and dropping of calls is really poor service. After 20+ years using MYOB maybe its time for a change give this has now cost me $1800 with a auto renewal I don't require post migration.
CASEIDs 03240223 and 03192052 if anyone from MYOB is interested in responding
There is a different phone number to cancel, which they do not advertise.
call 1300 940 281, they will answer. It is a number they don't want you to know
I disputed with the bank and I got all my 3 months worth back
Hi Kennethj,
I can see this has taken up far too much of your time, and I understand why you’d be upset. I’ve checked your case, and it’s now being handled by the team. We’ve also sent you an email with an update about your concern. Thanks for your patience while this was being followed up.
Regards,
Sai
Isaiah I have the same problem. I need to cancel within the 14 days - so NOW. I've posted separately to request this. Please action my reques!
There is a different phone number to cancel, which they do not advertise.
call 1300 940 281, they will answer. It is a number they don't want you to know
