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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Forum Discussion
I suspect it is deliberate to make it as difficult as possible for us to downgrade/cancel so they can squeeze another month or two subscription fees, outrageous!
Hi MS1988,
That definitely sounds like a hassle. Our Billing team is the best team to help with subscription downgrade requests like this. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
Regards,
Earl
I wish it was that easy, after 1 hour on hold yesterday and been transferred to 2 different operators still no resolution to try and change my subscription to a monthly payment while I am still waiting (4 weeks) for the migration team to migrate to our new online subscription.
Appreciate increased volumes can result in delays but the absolute silence of cases, and dropping of calls is really poor service. After 20+ years using MYOB maybe its time for a change give this has now cost me $1800 with a auto renewal I don't require post migration.
CASEIDs 03240223 and 03192052 if anyone from MYOB is interested in responding
Hi Andrew79,
We completely understand how frustrating this must feel, and we appreciate you taking the time to share those details. Your case is currently with the team and in their queue. We’re seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down. Once your case has been assigned to one of our migration team members, they’ll reach out to you as soon as possible.
Regards,
Earl..
Are you for real about this, as I tried lodging a ticket and it won't let you submit it as you are required to call to cancel.
If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/.
