Hi Andrew79,
We completely understand how frustrating this must feel, and we appreciate you taking the time to share those details. Your case is currently with the team and in their queue. We’re seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down. Once your case has been assigned to one of our migration team members, they’ll reach out to you as soon as possible.
Regards,
Earl