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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
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Hi Isaiah_C I'm also facing the same problem for three days straight. This is beyond ridiculous. Please cancel my services effective immediately. I already called your 1300 number numerous times and your rubbish AI system and callback doesn't work. I don't need no offers or read only. Need this cancelled asap.
A/C 11023868 // Case #03275766
Hi yazraj,
Thanks for providing those details, and I’m sorry this has been such a frustrating experience. I’ve checked the case and can see it was submitted recently. Our team is currently handling a high volume of requests, but they’ll review this and assist with cancelling your services as soon as someone is available. Thanks for your patience while the team works through this.
Regards,
Sai
Hi Isaiah_C fully appreciate short periods of high volume but my case has now been outstanding 3 weeks and I am now facing additional charges due delays beyond my control. This is really poor customer service. Having just migrated files to new subscriptions beginning to wish I had changed vendors.
Outstanding case ID to adjust to monthly billing to prevent overcharging is 03240223
New case logged tonight for full cancellation not migration complete ID 03279162
After 20+ years of using MYOB very disappointed and no longer a promoter of your products
