Solved
Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Forum Discussion
As a small business, I do not recommend MYOB. The customer service is completely unacceptable and if you ever need to cancel your subscription, they will make it IMPOSSIBLE. Do NOT make the same mistake as I have and get involved with this business!!!
I have been trying for over two weeks to cancel following my free trial and am getting nowhere. I have submitted support requests, tried the online chat and repeatedly attempted to contact the Retention Team by phone.
Today I waited on hold for approximately 40 minutes before the call failed. I then spoke to a support agent through live chat who told me they could “arrange an immediate cancellation”, took all of my account details, and then ultimately told me to call the same Retention Team number I have repeatedly been unable to get through to.
Meanwhile, MYOB is continuing to attempt to charge my account despite me clearly stating in writing that I want the subscription cancelled and do not authorise any further payments.
This is completely unacceptable. Cancelling a subscription should not require weeks of phone calls, support requests and endless loops between departments.
Can someone from MYOB please escalate this and cancel my subscription immediately?
Case: #03281713
Hi someone,
Thanks for getting in touch and for sharing your case number. I understand you’d also like to cancel your account. I’ve raised this with the relevant team and followed up on your request. Response times may be a little longer than usual at the moment due to a high volume of support requests and backlogs, but please rest assured that your request has been flagged with the team.
Cheers,
Princess
Thank you for escalating it.
I do have to say, perhaps there would not be such a high volume of support requests and backlogs if cancelling a subscription was a straightforward process.
The process itself appears to be creating unnecessary support demand, which is incredibly unfair to consumers and, frankly, very concerning.
