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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
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I am in the same boat here, have tried so many times and the same thing - go through the AI and then get put on hold, only to be cut off after half an hour or so. I am going to try and call the support line and see if I can get something done. This is horrendous service, and after 26 years of MYOB I am glad to see the back of them now.
Hi Angie_2000,
I completely understand your frustration, someone who has been with us for over two decades deserves nothing less than exceptional support. I’m truly sorry for the trouble you’ve had to go through to cancel your account. I’ve checked your profile and located your cancellation case, then followed it up with the relevant team. They’ve looked into this further, and I’ve now received confirmation that your account has been cancelled, with an end date of 15 September 2026.
Cheers,
Princess
Hi Princess, I appreciate you following this up. Something needs to change however, and I would think that an email from the business, possibly with a phone call follow up from MYOB, should be the system for cancellation. It has been a frustrating end to a 26 year partnership. I note the end date is tomorrow, however our last invoice has the final day of the billing period as today, so I hope that I wont be charged an extra month after today. Can you please confirm?
Hi Angie_2000,
Sorry this hasn’t been the smoothest way to wrap up a 26-year partnership. We’ve noted your feedback about the cancellation process, and we can confirm you won’t be charged for an extra month after today, 14 September. With your end date set for 15 September, your subscription will finish as scheduled, with no surprise encore charge.
Cheers,
Doreen
