I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and left my number multiple times).
Wow. Now My Posts About the Cancellation Process Are Being Flagged as Spam?
So after repeatedly trying to cancel my subscription, being unable to get through on the required phone line, trying support tickets, chat, the Community, and even the complaints number, my posts raising these concerns are now being flagged as spam.
Well done, MYOB.
If these posts are being removed or hidden because they criticise the cancellation process, that is extremely disappointing.
I am a customer describing my genuine experience with MYOB's cancellation process. I am not advertising anything, posting irrelevant content, or spamming the Community. I am trying to get a legitimate subscription cancellation issue resolved.
Rather than flagging critical customer feedback as spam, perhaps MYOB could address the actual issue:
Why is telephone contact effectively the only way to cancel when customers cannot get through to the cancellation team?
And now, apparently, even publicly discussing that experience is being flagged.
If the spam flag was automated or applied in error, then MYOB should correct it and restore the posts. If it was deliberately applied by a moderator, I would like an explanation of exactly which Community rule my posts breached.
Customers are entitled to raise legitimate concerns about the service they receive.
Removing the complaint doesn't resolve the complaint.
Hi marc22,
We understand why this has been dragging on. You’ve tried the phone line, support tickets, chat, the Community Forum, and even the complaints process, but still haven’t been able to cancel your subscription.
We also get why you’d be concerned if posts about that experience were flagged or hidden. You’re raising a genuine concern about trying to cancel your service.
For security reasons, cancellations can’t be started through the Community Forum. They must be completed by phone with our cancellation team. We know this isn’t helpful after the attempts you’ve already made, but phone contact is currently the only way to complete the cancellation. I've already reached out to our support team, and they will contact you today to help you with your concern.
The support team is reviewing our processes, and feedback like this helps us see where we need to improve.
Regards,
Genreve
