Hi WillyIAm,
Thanks for filling me in on the details. We want canceling a subscription to be simple and hassle-free, and I’m genuinely sorry that it’s been the exact opposite for you. You shouldn't have had to follow up multiple times to get answers about your cancellation and billing. To help move things along, I’ve flagged your case directly with the relevant team. I can't guarantee an exact turnaround time just yet, but please rest assured that your account charges will be reviewed and the team will contact you directly as soon as possible.
Cheers,
Princess