I would like to request the cancellation of my MYOB subscription before the end of my free trial period.
I have tried to locate the cancellation option in my account, but I was unable to find any available option other than contacting you via email. Therefore, I would appreciate your assistance in processing this cancellation as soon as possible.
Hi Doreen, yes, it’s been cancelled now. Thanks for your help.
Hi , may I know if there are any updates regarding the cancellation status?
Hi Doreen,
I will take your earlier confirmation as a guarantee that there will be no billing, since you mentioned this would be wrapped up before the next billing cycle.
As of today, 19 April, the stated 3–5 working day timeframe has already passed, and my trial session is expiring this coming week. This makes the situation quite urgent on my end.
Could you please confirm the current status and ensure that no charges will be applied?
thanks.
Hi KokSeng,
Totally get why you’re chasing an update, especially when the phones and emails aren’t giving you anything back yet. I can see your cancellation request went in on 13 April and it’s still inside the 3–5 business day window, so it’s not overdue and will be wrapped up well before the next billing.
Cheers,
Doreen
May I know if there are any updates regarding the cancellation status?
At the moment, I can only rely on this forum for replies, as I have not received any confirmation or response via email. Additionally, when I try to call, the message states that the number is not in service.
I would appreciate any update.
Thank you.
I’m not sure why my post keeps getting rejected by the moderator. I would like to clarify that I did call the number mentioned in the article, but the call did not go through. I hope the cancellation can be completed before the trial period ends. Thank you.
Thank you for your response.
I have attempted to call the number (1300940281), but unfortunately, the call did not go through.
I would appreciate it if you could assist in following up on my cancellation request. I would like to avoid any billing, as I have not used the service at all.
Thank you again for your assistance.
Hi KokSeng,
Totally understand wanting to get this sorted in time. No worries at all, since one of our moderators will get this in front of the right team, rest assured they'll jump on it and get you sorted once someone becomes available. That said, if you do need this done urgently, your best bet is still to give our support team a call so they can action it straight away.
Regards,
Sai
Any update please? Thank you.
