Cannot open AccountRight 2022.10 on weekends
I installed 2022.10 last weekend and could not log in to my company file. On Monday my attempt to log in resulted in a time out message and I chose the option to wait until the programme responded. ...
Forum Discussion
Hi LynneP,
Thanks for your post. Are you still having issues logging in ? If you are, can you please confirm if you get any error messages when attempting to login ?
Dear Melisa.
Yes.
Eventually after several minutes with blue spinning circle I proceed to log on screen. After another few minutes the log on screen states not responding.
When I close the screen a box appears: Huxley.application not responding
Close the program
Wait for the programme to respond.
This allows me to proceed to the next screen prompting for password.
on some attempts I cannot proceed, Finally after over 30 minutes trying to sign on the next screen appears,
prompting for the authentication code and the program opens.
I complained that I could not open my file on weekends.
This is the current status when I attempt to open the file. (Account Right 2022.10 Windows 11)
Eventually after several minutes with blue spinning circle I proceed to log on screen. After another few minutes the log on screen states not responding.
When I close the screen a box appears: Huxley.application not responding
Close the program
Wait for the programme to respond.
This allows me to proceed to the next screen prompting for password.
on some attempts I cannot proceed, Finally after over 30 minutes trying to sign on the next screen appears,
prompting for the authentication code and the program opens.
Any suggestions please?
Hi LynneP,
After this happens can you please retrieve the diagnostic log of the AccountRight file and attach it as a .TXT file to this thread so I can investigate.
