Forum Discussion

2 years ago

Cannot open my file

Hi, Every time I try to log I get this message; this company file is currently backing up. You can sign in once the back up is complete. I am fairly sure I will need the file re-set.

Isaiah_C
2 years ago
Hi Louise-Landloch,

Thank you for the post and welcome to the Community Forum! Thank you for providing the error message and I'm sorry for the inconvenience it may have caused. I've run a script over the file and please let me know how it goes.

Please let me know if you need further help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind regards,

Sai

Isaiah_C
MYOB Moderator
2 years ago
Hi Louise-Landloch,

Thank you for the post and welcome to the Community Forum! Thank you for providing the error message and I'm sorry for the inconvenience it may have caused. I've run a script over the file and please let me know how it goes.

Please let me know if you need further help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind regards,

Sai
- Jenny59
  Cover User
  12 months ago
  Sorry this doesn't help at all. Is there a tech support phone number?
  - Earl_HD
    MYOB Moderator
    12 months ago
    Hi Jenny59,
    
    Thank you so much for your post. Our Phone Support details are available on the Contact us . If you have any questions, feel free to reach out, and we'll be delighted to assist you.
    
    Regards,
    Earl