Good morning
I need help Doreen_P. Case#03306466, serial number 6160xxxx0925.
From yesterday, we couldn't access the company file in 2026.6 on the third device. I was prompted to upgrade, the same problem happened.
The email from your Data Services team on 24 August saying "While we are investigating your issue you can continue to use your online file" , but this is not the case.
We need to use the file on a daily basis and issue invoices to customers.
Please help Doreen_P, see if you can talk to your data team. We need to be able to access the company file urgently. Thank you in advance.
Hi Song,
Sorry you’re still unable to access your company file, especially when you need to keep invoices moving. We’ve followed up on your request, and the file repair is now with the relevant team. They’ll provide an update as soon as the repaired file is ready, so please keep an eye on your email, including your spam or junk folder, for their message.
Cheers,
Doreen
Hi Doreen_P
We haven't heard from MYOB yet, but I was able to open the company file from yesterday, in 2026.6. No prompt for upgrading, we can use the file as usual, good enough for now.
I think I just need to be patient to wait for MYOB Data Services team to fix the problem and has our file successfully upgraded to 2026.7. And hopefully the same issues won't happen again with future updates.
I appreciate your help Doreen_P .
