Forum Discussion

Song's avatar
Song
Experienced Cover User
20 days ago

Can't open online company file when upgrading to 2026.7 from this afternoon

The message "the company file needs upgrading". It asked me to upgrade from 2026.6 to 2026.7, I clicked yes. The selected file showing "upgrading" then back to "active" in My Library it still shows v...
Doreen_P's avatar
Doreen_P
MYOB Moderator
9 days ago

Hi Song,

 

Sorry you’re still unable to access your company file, especially when you need to keep invoices moving. We’ve followed up on your request, and the file repair is now with the relevant team. They’ll provide an update as soon as the repaired file is ready, so please keep an eye on your email, including your spam or junk folder, for their message. 

 

Cheers,

Doreen

Song's avatar
Song
Experienced Cover User
7 days ago

Hi Doreen_P​ 

 

We haven't heard from MYOB yet, but I was able to open the company file from yesterday, in 2026.6. No prompt for upgrading, we can use the file as usual, good enough for now. 

 

I think I just need to be patient to wait for MYOB Data Services team to fix the problem and has our file successfully upgraded to 2026.7. And hopefully the same issues won't happen again with future updates. 

 

I appreciate your help Doreen_P​ .

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