I posted the urgent request to the support last Friday but no response yet. I'm not sure where I can escalate this problem.
We want to sort out this case for year-end closing, so I hope support staffs find this post and response asap.
(title edited by admin)
Oh, really... I didn't know and haven't posted in a formal complaint form. I will post there as the same title and hope we'll be sorted out asap. Thank you!
I am in the same boat. I have actually put in a formal complaint. I don't think there will be a response as there seems to be a lot of complaints. AFCA and ACCC will be next.
good luck
i have been trying for weeks and spent over 8 hours on hold
this mob are disgraceful
product and support is worth a zero star rating - only that because cannot rate in the negatives
good wishes an I hope you got an outcome - i am still waiting to speak to a human
let alone online unanswered online requestes over 30 days old
