Forum Discussion

Contributing User

2 years ago

Solved

Changing from live online back to premier perpetual licence offline

I believe my software was originally perpetual licence but changed to MYOB Live with a subscription now paying $170 per month. This is more than I need and more than we can afford.

I need to use 2 company files.

My question is can I cancel my subscription and go back to desktop local files using offline software?

thankyou I'm advance

Genreve_S
2 years ago
Hi EnergyWhit123,

Thanks for posting your concern in the forum.

I understand the need to cut costs for your business. If you are using the same serial number, your license is still perpetual. I recommend logging in to your Myaccount using the primary contact's email address and canceling your subscription.

To access your file offline you could just restore your latest backup locally.

Feel free to let us know if you need further assistance with this.

Thanks,
Genreve

4 Replies

Genreve_S
MYOB Moderator
2 years ago
Hi EnergyWhit123,

Thanks for posting your concern in the forum.

I understand the need to cut costs for your business. If you are using the same serial number, your license is still perpetual. I recommend logging in to your Myaccount using the primary contact's email address and canceling your subscription.

To access your file offline you could just restore your latest backup locally.

Feel free to let us know if you need further assistance with this.

Thanks,
Genreve
EnergyWhit123
Contributing User
2 years ago
Thankyou Genreve_S. I have opted to go back to desktop version. Just finalising my file before the subscription ends.
gavin12345
Ultimate User
2 years ago
Hi EnergyWhit123

If you have any In Tray attached to any transactions, don't forget to download each one before the subscription ends, otherwise you may lose access.

Regards
Gavin
Genreve_S
MYOB Moderator
2 years ago
Hi EnergyWhit123,

Thanks for the update.

You can take note of what gavin12345 has mentioned, as those files won't be accessible after your subscription is canceled. Thank you for the reminder gavin12345.

Feel free to create a new thread if you require any other assistance.

Thanks,
Genreve