Forum Discussion

EnergyWhit123's avatar
EnergyWhit123
Contributing User
7 months ago
Solved

Changing from live online back to premier perpetual licence offline

I believe my software was originally perpetual licence but changed to MYOB Live with a subscription now paying $170 per month.  This is more than I need and more than we can afford.   I need to use...
  • Genreve_S's avatar
    Genreve_S
    7 months ago

    Hi EnergyWhit123, 

     

    Thanks for posting your concern in the forum. 


    I understand the need to cut costs for your business. If you are using the same serial number, your license is still perpetual. I recommend logging in to your Myaccount using the primary contact's email address and canceling your subscription.

     

    To access your file offline you could just restore your latest backup locally. 

     

    Feel free to let us know if you need further assistance with this. 


    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
7 months ago

Hi EnergyWhit123, 

 

Thanks for posting your concern in the forum. 


I understand the need to cut costs for your business. If you are using the same serial number, your license is still perpetual. I recommend logging in to your Myaccount using the primary contact's email address and canceling your subscription.

 

To access your file offline you could just restore your latest backup locally. 

 

Feel free to let us know if you need further assistance with this. 


Thanks,
Genreve

  • EnergyWhit123's avatar
    EnergyWhit123
    Contributing User
    6 months ago

    Thankyou Genreve_S.  I have opted to go back to desktop version.  Just finalising my file before the subscription ends.

    • gavin12345's avatar
      gavin12345
      Ultimate User
      6 months ago

      Hi EnergyWhit123 

       

      If you have any In Tray attached to any transactions, don't forget to download each one before the subscription ends, otherwise you may lose access.

       

      Regards

      Gavin

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 months ago

      Hi EnergyWhit123, 


      Thanks for the update. 

       

      You can take note of what gavin12345 has mentioned, as those files won't be accessible after your subscription is canceled. Thank you for the reminder gavin12345.

       

      Feel free to create a new thread if you require any other assistance. 

       

      Thanks,
      Genreve