Forum Discussion

PeterM3's avatar
PeterM3
User
9 months ago

Changing online Administrator on account

Hello   I need help to: 1)Find out who the current online administrstor is for our business file and 2) to potentially change /add an online administrator    The accountant is on long Service ...
PeterM3's avatar
PeterM3
User

Hi Leneth

 

Thanks for your reply

 

In relation to finding out who the online administrator is, after going to Help about, I get this popup – which doesn’t appear to show our serial number

 

 

If I go into the company set up I see that the last 4 numbers of our serial number are 2031

 

I appreciate your help in helping identify the account owner which will be a good first step

 

The second step still will remain difficult to change the owner because that person is on leave and I am not able to get in contact with them while they are on leave. They are away for the next 6 months

 

So it  most likely will not be possible to have them change account owner. Is there another way?

 

Regards

 

Peter

Leneth_A's avatar
Leneth_A
MYOB Moderator
9 months ago

Hi PeterM3, 
 
Thanks for confirming that information. 
 
Regarding your concern, I have checked your account and sent you a private message here in the Community Forum to confirm the administrator or owner who is listed on the account. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
 
 
Please let me know if you need further help. 
 
Cheers,  
Leneth