Forum Discussion

Challenger2020's avatar
Challenger2020
Contributing User
6 months ago

Company File not linking when setting up new employee

HI Forum,   I'm having lots of difficulty with setting up a new hire with Company file access online. I've created a user in MYOB and invited them to sign on via my.MYOB. This all goes to plan so f...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi there Challenger2020

 

It must be frustrating to have all this challenges when setting up a new user to your file. It would be best check this link for more information on how to set up a new user and give them a password if needed. Feel free to post again if you encounter issues in the future.

 

Best regards,

Doreen

Challenger2020's avatar
Challenger2020
Contributing User
6 months ago

Thanks Doreen,

 

I've followed the link you provided, but I can't see any difference in the procedure stated than what I have already tried unfortunately. The only potential difference is that it is not offering me the opportunity to setup a MYOB account when accepting the invitation. Could this be an issue since I am re-using a previously used email as reference on a new user profile?  

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