Forum Discussion

MinEr916's avatar
MinEr916
Experienced User
10 months ago

Company file stuck in back up

help!!!
Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi MinEr916,

 

Having your company file stuck in a “Backup in progress” status can be a bit of a pickle. No worries, our team's here to help. You can reach them on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

  • MinEr916's avatar
    MinEr916
    Experienced User
    10 months ago

    Hi Doreen,

    Thank you for your response.

    Tried the link, not sure how to get to MOCA.  Decided to call.  Took a bit longer, but sorted. 

    However, had it been after hours, then I'll be left in the lurch.  

    Cheers,

    Jillian

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      10 months ago

      Hi MinEr916,

       

      Awesome to hear the issue got sorted out over the phone, even if it took a bit longer. If it happens again, just pop over to the website, click the purple speech bubble in the bottom-right corner to open MOCA, and type "get help from a support agent." That’ll give you a link to start a live chat.

       

      Cheers,

      Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.