Same here MichelleWA . I've been trying to get action since last Friday, 5 June (which was in response to an e-mail giving me the first notice I received about the change despite the email inferring notice had been sent out previously), with many hours spent on hold, many e-mails back and forth, even to the extent of sending complaints and updates via Messenger.
I need to upgrade only 4 files under the same subscription and it appears to me from the information on the MYOB website that the only solution open to me is to establish new files. To do that I was told I need to speak with the Sales team but they're swamped apparently and the Support team have not been able to switch me across due to the number of calls on hold.
The most recent attempt was this morning at approximately 7:40 am Sydney time when the Support member advised by email the Sales team were open so she called me then switched me through. Result? Total fail. The call went to an answer service advising the office is closed and to call back between 9:00 am and 5:00 pm and then disconnected the call. I notifed the Support team of the outcome via e-mail and asked why there isn't a call-back system in place fo the Sales team to contact me.
Response? Crickets...
