Hi MichelleWA,
We’re really sorry for the difficulty you’ve had trying to reach our team, and for the inconvenience this has caused. After being with MYOB for more than 20 years, it’s completely understandable that you’d feel disappointed by this experience. It’s definitely not the level of support we want you to have. We’re currently working through a high volume of calls and cases, which has led to longer wait times than we’d like. I can see your case is already with our CRT team. While I’m not able to promise an exact timeframe at the moment due to current volumes, I will follow up with the team for you.
Cheers,
Princess
Princess_R, this is a disaster! You really need to get more people onto this problem and get your teams answering phones 24/7 not just business hours. If not, you are going to lose a lot of customers, myself included.
