Forum Discussion

WayupNorth's avatar
WayupNorth
Contributing User
1 year ago

Confirmation Online and Phone not working?

I have Account right V18 and have had no problems in the past confirming my company file online. I have tried the phone line method and still no result. I have tried all the other help recommendation...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi WayupNorth,

 

I'm sorry to hear that you're having an issue confirming your company file. Activating and confirming older MYOB products has detailed instructions on how to assist you with this.

 

If you still need further assistance, you can reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

 

Regards,

Sai

  • WayupNorth's avatar
    WayupNorth
    Contributing User
    1 year ago

    Thanks for your reply. I have tried confirmation by phone. Entered my serial number and code, tick i am not a robot and it came back with. This has been doing this for three days, i only have 10 days left.

    I have also added myob.com as a trusted site as per instructions.

    This page isn’t working right now

    confirmation.myob.com can't currently handle this request.

    HTTP ERROR 500

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      1 year ago

      Hi WayupNorth,

       

      Please send me a private message with your serial number and company file code so I can further look into this for you.

       

      Regards,

      Sai

       

      • WayupNorth's avatar
        WayupNorth
        Contributing User
        1 year ago

        Will do, just have to work out how to send private messages.

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