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WayupNorth's avatar
WayupNorth
Contributing User
5 months ago

Confirmation Online and Phone not working?

I have Account right V18 and have had no problems in the past confirming my company file online. I have tried the phone line method and still no result. I have tried all the other help recommendation...
WayupNorth's avatar
WayupNorth
Contributing User

Thanks for your reply. I have tried confirmation by phone. Entered my serial number and code, tick i am not a robot and it came back with. This has been doing this for three days, i only have 10 days left.

I have also added myob.com as a trusted site as per instructions.

This page isn’t working right now

confirmation.myob.com can't currently handle this request.

HTTP ERROR 500

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
5 months ago

Hi WayupNorth,

 

Please send me a private message with your serial number and company file code so I can further look into this for you.

 

Regards,

Sai

 

  • WayupNorth's avatar
    WayupNorth
    Contributing User
    5 months ago

    Will do, just have to work out how to send private messages.

  • WayupNorth's avatar
    WayupNorth
    Contributing User
    5 months ago

    I cannot find any way to private message you, the moderator? 

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      5 months ago

      Hi WayupNorth,

       

      Thank you for your patience. We've grant you access to our private message. You can now start sending the details needed.

       

      Regards,

      Sai

       

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