Hi Sam,
Thank you for providing the screenshot. I've made some adjustments on the backend. Could you please attempt to log in again and check if the issue has been resolved?
Looking forward to hearing from you soon!
Regards,
Earl
Hi, Sam_P
To create a copy of your MYOB online file, you may need to create a backup. To do this, kindly log into your AccountRight > Go to File > Select Backup, and then the Back Up Company File window will appear. This window will allow you to select the location where you want to save your backup as well as to create a password for the backup. For further information on how to create a backup, kindly check The Help Article: Back up your company file.
Please let us know if you require any further assistance with this. We are happy to assist.
Best regards,
Doreen
Hi Doreen,
thank you.
I have created the backup but now need to create a test file for it, rather than use my live file. I know that I can restore from backup but I need an actual file to restore it to. Any ideas, please?
Hi
Can anyone help me create a TEST file for my current MYOB business file, please?
I have a backup. I need to be able to restore that backup to a TEST MYOB file. Clearwater is not showing on my list of Sample Co's.
Thanks
Hi Sam_P
The link provided by Doreen_P explains how to backup your file. The link also has links for how to restore your backup. Follow those instructions.
You must restore it locally. You cannot restore it online, unless you have a subscription for the test file. If you need to test online, and you already have your live file online, you will need to take out another subscription. Most people test with offline copy first.
Regards
Gavin
