Forum Discussion

Experienced User

3 years ago

Emails being sent as plain text

I have a Windows 2019 Standard Remote Desktop environment, with MS Office 2019 and Accountright Server 2022.9

Im not sure if its just since the last update, but more often than not any emails sent from myob are now going as plain text (not HTML) and are missing the normal signature etc. I think previously you'd see Outlook pop up or a window flash as myob was creating and sending the email, but we're not seeing that now.

I have tried reinstalling MYOB and checked the OS and MS Office are up to date, not sure what else to try or look for. MYOB support can you please advise?

thanks

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hes_bruce
Contributing Cover User
3 years ago
Hi Ryan_B ,
Are you able to share that registry tweak?
It seems that every time MYOB updates I will need to go into ClickYes & update the path :(
Thanks for your help.
Ryan_B
Experienced User
3 years ago
sure thing - Im pretty sure it was from here

https://www.msoutlook.info/question/883

this specifically (all items needed to be implemented)

Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\Security
Value name: AdminSecurityMode

Value type: REG_DWORD
Value: 3

Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\Security
Value name: PromptOOMSend
Value name: PromptOOMAddressBookAccess
Value name: PromptOOMAddressInformationAccess
Value name: PromptOOMMeetingTaskRequestResponse
Value name: PromptOOMSaveAs
Value name: PromptOOMFormulaAccess
Value name: PromptSimpleMAPISend
Value name: PromptSimpleMAPINameResolve
Value name: PromptSimpleMAPIOpenMessage

Value type: REG_DWORD
Value: 2