Forum Discussion

Member

11 months ago

File Stuck Backing Up

Hi, Need some help to get access back to my company file. Started a backup last night which usually takes 5 minutes. Came in this morning and it wouldn't let me log in as it appeared to be stuck o...

Isaiah_C

MYOB Moderator

11 months ago

Hi Immy,

Sorry to hear you're having trouble with the backup especially when you're trying to get back into your file.

While our team works through your support request, there's another way you can get quicker help: our live chat support through our virtual assistant, MOCA. It's available through our website and might be the fastest way to get this sorted today.

Regards,

Sai

ARC-Dev
Member
11 months ago
Yep tried that and it said to make a support request.
- Earl_HD
  MYOB Moderator
  11 months ago
  Hi ARC-Dev,
  
  I’ve checked your company file and found the issue. I’ve set up a backend script to fix it, so this should be resolved for you now.
  
  Regards,
  Earl
  - Immy
    Member
    11 months ago
    Yes it's back working. Thanks very much for your help takes the stress out of the next few days.
    
    Regards
    Maurice