Forum Discussion

PF_1's avatar
PF_1
Experienced Cover User
1 year ago

File stuck in back-up

Hi, our file is stuck in back-up.  We need urgent access please!
NMVTransport's avatar
NMVTransport
Member
1 year ago

Hi, my MYOB file is in backup in progress status. Can you please assist.

 

Melly

Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi NMVTransport,

 

Welcome to the Community Forum!

 

I see that you're also stuck with the backup in progress status. But don't worry, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

  • NMVTransport's avatar
    NMVTransport
    Member
    1 year ago

    I have been in touch with myob by phone and they have reset it for me and the file is active now, hopefully this hasn't deactivated what they have done.

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