File stuck in "backup in progress"

Question

I can not open a file due to it saying:&nbsp;Backup in progressThis company file is currently backing up. You can sign in once backup is complete.&nbsp;The file said that backup was complete, however will not allow me to log in.Can someone please help.&nbsp;Thanks

earl_hd · Answer

Hi PowerTools,It sounds like there might be something holding up the backup process. Best bet is to give our backend team a buzz, and they’ll help sort it out for you in no time. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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File stuck in "backup in progress"

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