Forum Discussion

Nelly74's avatar
Nelly74
Member
1 month ago

Frozen Backup

Hello, my backup is frozen, l log in and out again and its still sitting in backup mode and not moving. I then cancel but when l try again its still sitting in the same position. Can anyone help?  ...
Nelly74's avatar
Nelly74
Member
1 month ago

Thanks, unfortunately this hasn't worked and still unable to backup, its still frozen?

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hey Nelly74,

 

Really appreciate you letting us know the backup fix hasn’t done the trick. At this stage, the best move is to reach out to our team on Live Chat via our virtual assistant, MOCA. They can dig deeper and see what's going on with the file.

 

Cheers,

Doreen

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