Forum Discussion

McBacon's avatar
McBacon
Member
2 years ago

Help accessing MYOB after a bereavement

Hi Team,   Not sure if this is the right place, but we have had no luck when speaking with the MYOB phone agents, and there appears to be no live chat to use.   My father has sadly passed away an...
Mike_MYOB's avatar
Mike_MYOB
Community Manager
2 years ago

Hi McBacon, sorry to hear of your fathers passing and that you have struggled to get the support you need.
You can find the form for change of details (ownership) at the bottom of this help article here

You may also need to update the relevant government authority of the change in directorship etc - links for this information are also provided on the above page.
Kind regards, Mike

  • McBacon's avatar
    McBacon
    Member
    2 years ago

    Hi Mike,

     

    Thanks for the response.

     

    Is there a team or someone that I could discuss this matter with in further detail?

     

    Thanks

    • Mike_MYOB's avatar
      Mike_MYOB
      Community Manager
      2 years ago

      Hi McBacon, if you are visit myob.com/support you will see in the lower right hand side of the page there is a chat icon. This will initially open our virtual assistant MOCA, but you will provided help or escalated through to our livechat team by MOCA in response to your questions.

      • McBacon's avatar
        McBacon
        Member
        2 years ago

        Hi Mike,

         

        Thanks for the response again.

         

        I am getting nowhere using the chat function. It is currently 6:18pm and I have received the following message:

        "We are currently closed. We're available between 9am - 9pm Monday - Friday. Hope to catch you then!"

         

        The chat should still be open for another 2.5 hours at least.

         

        Is there a phone number or email address you can provide (via private message, if need be).

         

        I really need some assistance with resolving this issue.

         

        Kind regards

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