Forum Discussion

CarolineG's avatar
CarolineG
Trusted Cover User
2 days ago
Solved

How can I set a default Packing Slip template when Orders are printed under Setup → Preferences?

I am trying to work out how to set a specific customised Packing Slip template as the default form that prints automatically when Orders are printed using the “Automatically Print Packing Slips When ...
  • Earl_HD's avatar
    Earl_HD
    1 day ago

    Hi CarolineG,

    Appreciate for your detailed input. The Automatically Print Packing Slips When Orders Are Printed preference can only print Packing Slip‑type forms. It does not use the Order “Selected Form for Sale” setting. That’s why pointing Orders → Selected Form for Sale to your Customer Cartnote doesn’t change what prints. I'd recommend getting in touch with our back-end team for more assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

     

    Regards,
    Earl

CarolineG's avatar
CarolineG
Trusted Cover User
1 day ago

Earl_HD​  Thank you for the feedback.

I’ve followed all the directions provided, but MYOB is still printing the default packing slip instead of the customised version.

I’ve also adjusted the “Select Form for Sale” setting to my custom Customer Cartnote under Advanced Filters, but it still doesn’t print my form.

I’m using this as a workaround because we print the Customer Cartnote for around 98% of our orders.

Is there perhaps a better method to ensure MYOB automatically uses the customised form when printing Orders?

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 day ago

Hi CarolineG,

Appreciate for your detailed input. The Automatically Print Packing Slips When Orders Are Printed preference can only print Packing Slip‑type forms. It does not use the Order “Selected Form for Sale” setting. That’s why pointing Orders → Selected Form for Sale to your Customer Cartnote doesn’t change what prints. I'd recommend getting in touch with our back-end team for more assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

 

Regards,
Earl

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