Forum Discussion

InTuneMusic's avatar
InTuneMusic
Experienced Cover User
3 days ago

Inactivity Time Out

Just registering my complaint for this. I understand that this is for ATO compliance. This is making it harder to use your product and making it easier to move to another platform.   https://www....
sari85's avatar
sari85
Contributing User

We have about 10 MYOB files and switch between them all day long. This is going to be very painful and inefficient. It is already annoying when we open multiple files that we have to log in to every single file, but logging us out due to inactivity will make using MYOB much harder. Surely you can find a more efficient way of enhancing security, if you have to lock the files, then maybe users can set up a pin or something but having to type my email address, password and the 2FA code for 10 files is going to be very frustrating.

MikeG1's avatar
MikeG1
Admin
2 days ago

Hi sari85 , you shouldn't need to login again or do 2FA when changing between files. If you are, it may be to do with the way you are switching.

For Desktop
When switching between files, it is best to go to the top menu and go to file > open. Then you can navigate between files without having to do 2FA or re-login
For Browser
When switching between files, click on the business name on the top right of the screen, then click 'switch business'. Also will not require 2FA or login again.

If/when you do experience an inactivity logout however, you will need to re-enter your email and password. But you will not required to complete 2FA.

  • sari85's avatar
    sari85
    Contributing User
    2 days ago

    Hi MikeG1 - We use the Desktop version and yes, if I go to the top menu, file option I can switch without logging in. However, we require multiple files (most of the time all of the files) to be open simultaneously as we continously switch between them. Therefore, I usually right click on MYOB sitting on the task bar and this way, we now have to enter both email and password and multiple times during the day 2FA. Very time-consuming and simply frustrating.

    • MikeG1's avatar
      MikeG1
      Admin
      2 days ago

      Thanks for confirming the scenario when this occurs for you. That is good context for me to take back to the team. Im unsure if it will be possible to develop a solution to this, but we can look into it

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