Forum Discussion

karenlee11's avatar
karenlee11
4 months ago

Invalid Fingerprint (100014)

I cannot open my company file Account Right Read Only in my library. Comes up with error Invalid Fingerprint (100014)
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi karenlee11,

 

I understand that dealing with the invalid fingerprint error can be quite complicated. I recommend seeking assistance from your IT person to guide you through the steps. They can follow the specific scripts mentioned in our knowledge base articles to resolve the issue.

 

Best regards,

Doreen

gavin12345's avatar
gavin12345
Ultimate User
4 months ago

Hi karenlee11 

 

If you don't have someone who can assist you with this, try FGH Tables - they provide remote assistance for all sorts of MYOB issues and rate is quite reasonable.

 

Regards

Gavin

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.