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karenlee11's avatar
karenlee11
Contributing User
2 years ago

Invalid Fingerprint (100014)

I cannot open my company file Account Right Read Only in my library. Comes up with error Invalid Fingerprint (100014)
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi karenlee11,

 

I understand that dealing with the invalid fingerprint error can be quite complicated. I recommend seeking assistance from your IT person to guide you through the steps. They can follow the specific scripts mentioned in our knowledge base articles to resolve the issue.

 

Best regards,

Doreen

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi karenlee11 

 

If you don't have someone who can assist you with this, try FGH Tables - they provide remote assistance for all sorts of MYOB issues and rate is quite reasonable.

 

Regards

Gavin

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