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karenlee11's avatar
karenlee11
12 days ago

Invalid Fingerprint (100014)

I cannot open my company file Account Right Read Only in my library. Comes up with error Invalid Fingerprint (100014)

4 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 days ago

    Hi karenlee11,

     

    I understand that dealing with the invalid fingerprint error can be quite complicated. I recommend seeking assistance from your IT person to guide you through the steps. They can follow the specific scripts mentioned in our knowledge base articles to resolve the issue.

     

    Best regards,

    Doreen

    • gavin12345's avatar
      gavin12345
      Ultimate User
      9 days ago

      Hi karenlee11 

       

      If you don't have someone who can assist you with this, try FGH Tables - they provide remote assistance for all sorts of MYOB issues and rate is quite reasonable.

       

      Regards

      Gavin

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 days ago

    Hi there karenlee11,

     

    I understand that you're having difficulties opening your file in AccountRight. No worries, here's a thread on the Community Forum that will guide you through how to fix the error message you're having, which is the Invalid Fingerprint (1000014).

     

    Best regards,

    Doreen

    • karenlee11's avatar
      karenlee11
      10 days ago

      That is so complicated I have know idea how to do that. It’s so hard to get through on the phone these days to speak to anyone for technical support , is that my only avenue? This reply didn’t come through my email, it usually does if there is a reply j