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Spplift2021's avatar
Spplift2021
Contributing User
6 days ago

Issue with MYOB AccountRight backup date not updating

Hi there, I am currently using MYOB AccountRight and regularly performing backups of my company file.

I have noticed an issue where the “last backup date” is not updating. It appears to be frozen at 19/05/2020 and has not changed since then.

When I use the Company Data Auditor and check the Company File Overview, the last backup date is also stuck at 19/05/2020. I remember this used to update correctly in the past, but it now seems to be frozen and no longer reflects my recent backups.

Could you please advise what might be causing this issue and how I can resolve it? Any troubleshooting steps or guidance would be appreciated.

Thank you in advance for your help.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 days ago

    Hi Spplift2021, 

     

    I can see how the date not updating can be confusing.

     

    If the backup is completing successfully, you can safely ignore that message for now, as it’s the backup date display that isn’t updating correctly.

     

    Our team is already looking into this. I went ahead and added your email address to the case so you get updates about it. Thanks for your patience.

     

    Regards,
    Genreve

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