It's just my imagation right?
Is it my imagination or is MYOB just getting worse with every iteration? Who thought that having to launch a browser to authenticate credentials for a desktop app was a good idea. Oh yeh, I forgot,...
Forum Discussion
I appreciate the explanation and I certainly understand the security and convenience advantages of modern SSO authentication.
However, I think many users were frustrated less by SSO itself, and more by the fact that the authentication architecture changed significantly without clear communication beforehand.
In our environment, the new sign-on process introduced dependencies on:
- the Windows default browser,
- WebView/browser components,
That resulted in previously stable MYOB installations suddenly failing authentication overnight until we identified the browser dependency.
Once a supported default browser was restored, MYOB immediately began authenticating correctly again.
I also think this highlights a broader frustration some long-term MYOB users have experienced over the years. Since the advent of email itself, customers have been requesting the ability to email customer payment receipts directly from MYOB, yet to this day this basic functionality still does not exist.
So from a user perspective, it can sometimes feel like:
- major platform and authentication changes are introduced rapidly,
while - long-standing practical workflow requests remain unresolved for years.
I absolutely support modern security practices, but clearer communication, better technical guidance, and continued focus on practical accounting workflow improvements would go a long way with the MYOB community.
Thanks for the follow up post HmmmReally
clearer communication, better technical guidance, and continued focus on practical accounting workflow improvements would go a long way
^This is really valid feedback and I appreciate how you have shared this, thank you.
Improving how we communicate with our customers is something that I do advocate for within MYOB, as well as trying to gain traction on product improvement suggestions from the ideas exchange here in the Community Forum.
Right now, we mostly rely on emails to customers for communication (a good reminder to make sure your contact details and communication preferences are up to date. Check this in My Account: Contact Details and Marketing/Communication Preferences.)
We also try to use in-product messaging, in combination with other channels like the community forum. There are reasons why each of these do/don't work but regardless we have room to improve.
