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s_macdonald's avatar
s_macdonald
Cover User
18 days ago

Lag/system freezing

Is anyone else having significant issues when trying to record an invoice? I entered an invoice last night and lost it (due to not saving it earlier on, my own fault but still shouldn't be having this issue every other day). Have entered it again today and tried to save about a quarter of the way through, clicked "record" and it has been stuck on that screen for about 3 hours now and I cannot exit or do anything else. 

Also, MYOB the constant "Accountright has an encountered an issue and needs to close" is becoming more than frustrating and I imagine I am not the only one in this boat. 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 days ago

    Hi s_macdonald,

     

    Sorry for the late reply, and thanks for your patience. That sounds really frustrating, especially after losing the invoice and then getting stuck on the Record screen for hours. A good first step is to clear the AccountRight cache, as corrupted cached data can cause crashes, display issues, or make AccountRight slow or unresponsive. You can follow the steps here: Clearing the AccountRight cache. It’s also worth checking this troubleshooting guide for the “Something’s gone wrong and AccountRight needs to close” error: Error: Something's gone wrong and AccountRight needs to close.

     

    If it’s still happening after that, the best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can look into it further.

     

    Regards,

    Sai

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