Forum Discussion

Bic7's avatar
Bic7
Contributing User
14 days ago
Solved

Licence file.

Could I please have help. I am using. account Right Basics 2016.2.0. thank you
  • Isaiah_C's avatar
    Isaiah_C
    14 days ago

    Hi Bic7,

     

    Thanks for giving it a go and for letting me know. If you're not getting a company file code after entering the serial number, that usually happens when the AccountRight version is a bit too old. To avoid running into this again, the best move is to download and install the latest version of AccountRight from here: Downloads - MYOB Support.

     

    With some recent changes on our end, we won't be able to support older versions after this month, so updating will make sure everything works smoothly going forward.

     

    Regards,

    Sai

Bic7's avatar
Bic7
Contributing User
14 days ago

Isaiah is it possible for you to get the company file code how they previously did....I only discovered i

today and only have 7 days to sort it out. 

Regards Bic

Earl_HD's avatar
Earl_HD
MYOB Moderator
14 days ago

Hi Bic7,

I'd suggest reaching out to our back end team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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