Online file is gone
Last year, in an effort to reduce costs, I upgraded to the online app version as was recommended by MYOB, found it ridiculous to use and within a couple of months chose to return (with alacrity) to my PC app.
During this experiment I found that I had a perpetual licence and so didn't need to pay the increasingly outrageous monthly bill. It was suggested that I could convert the online account to a read-only file for $2.50/month. So I did and have been paying the fee. This morning I thought I'd check it out and it's gone.
Part of email regarding this-
"Please save a copy of all your reports and any important information from your file for compliance purposes, (a checklist can be found here). If you are using AccountRight, please take a backup of your file. Instructions on how to do this can be found here.
Alternatively, your account can be converted to Read-Only to retain access to your transaction and attachment history. Reply to this email to activate the new $2.50 / month subscription."
Hi Cat,
Thanks for sharing the email details. Since this involves that $2.50 read-only setup and what’s happened to the file since, the best next step is to reach out to our team directly so they can look at your specific account and guide you on the best way to get this resolved. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
