Forum Discussion

cat's avatar
cat
Experienced Cover User
13 days ago
Solved

Online file is gone

Last year, in an effort to reduce costs, I upgraded to the online app version as was recommended by MYOB, found it ridiculous to use and within a couple of months chose to return (with alacrity) to m...
  • Doreen_P's avatar
    Doreen_P
    10 days ago

    Hi Cat,

     

    Thanks for sharing the email details. Since this involves that $2.50 read-only setup and what’s happened to the file since, the best next step is to reach out to our team directly so they can look at your specific account and guide you on the best way to get this resolved. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

cat's avatar
cat
Experienced Cover User
11 days ago

So is there any way of getting it back seeing as how I'm paying for it?

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 days ago

Hi Cat,

 

Thanks for sharing the email details. Since this involves that $2.50 read-only setup and what’s happened to the file since, the best next step is to reach out to our team directly so they can look at your specific account and guide you on the best way to get this resolved. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

  • cat's avatar
    cat
    Experienced Cover User
    3 days ago

    Thanks. I will try those avenues.

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