Forum Discussion

cat's avatar
cat
Experienced Cover User
2 months ago
Solved

Online file is gone

Last year, in an effort to reduce costs, I upgraded to the online app version as was recommended by MYOB, found it ridiculous to use and within a couple of months chose to return (with alacrity) to m...
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi Cat​,

     

    Thanks for sharing the email details. Since this involves the read-only setup and what’s happened to the file since, the best next step is to reach out to our team directly so they can look at your specific account and guide you on the best way to get this resolved. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen