Forum Discussion

cat's avatar
cat
Experienced Cover User
2 months ago
Solved

Online file is gone

Last year, in an effort to reduce costs, I upgraded to the online app version as was recommended by MYOB, found it ridiculous to use and within a couple of months chose to return (with alacrity) to m...
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hi Cat​,

     

    Thanks for sharing the email details. Since this involves the read-only setup and what’s happened to the file since, the best next step is to reach out to our team directly so they can look at your specific account and guide you on the best way to get this resolved. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

cat's avatar
cat
Experienced Cover User
2 months ago

So is there any way of getting it back seeing as how I'm paying for it?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi Cat​,

     

    Thanks for sharing the email details. Since this involves the read-only setup and what’s happened to the file since, the best next step is to reach out to our team directly so they can look at your specific account and guide you on the best way to get this resolved. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

    • cat's avatar
      cat
      Experienced Cover User
      1 month ago

      Thanks. I will try those avenues.

    • cat's avatar
      cat
      Experienced Cover User
      1 month ago

      Couldn't figure out how to delete the reply I put in the wrong spot today so attached as a link. https://community.myob.com/discussions/accounting_software_general/online-file-is-gone/913420/replies/915300

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        1 month ago

        Hi Cat,

         

        Thanks for the update. I cant see any ongoing issues connected to your email address, and based on your latest update it sounds like there isnt anything ongoing there now. I wouldnt worry about the reply you sent in the forum.

         

        If anything does come up, you can still reach out through the support options mentioned above.


        Regards,
        Genreve

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