Log in issues Account Right

Hi EibachAU,

Thanks for jumping in and sorry you've been stuck without access and running into the "Uh-oh! The numbers don't add up" error. Especially for a few days now, that's definitely not ideal. We haven't seen a flood reports around this since the 2025.11 update, but this could be linked to the recent AccountRight disruption that's been posted over on our Status Hub. That one can sometimes pop up if one of AccountRight's required Dynamic Link Library (DLL) files is getting blocked by security software (we've seen this happen after updates). We'd recommend looping in your IT legends and getting the following DLLs whitelisted.

• IdentityModel
• IdentityModel.OidcClient

One other quick one to check. Make sure the computer time is synced with internet time. A time mismatch can oddly enough cause login hiccups like this.

Regards,
Sai

Hi Sai.

our IT support have already gone through this process, there are multiple customers effected.

please see below response from IT

We need to be up and running asap !!!

Hi Sai​ 

 Any specific FW? We have CS on our end at it is configured that will not blocked any dll. Can you help us where to look? 

Thanks

Hey everyone,

You’ve done all the right things so far with that “Uh‑oh! The numbers don’t add up” message. It's a good idea to grab your IT person and have them help locate the specific DLL file that needs to be whitelisted so everything’s set up properly in your environment. If it’s still behaving the same way after IdentityModel and IdentityModel.OidcClient have been whitelisted, the next thing to test is adding MYOB.com as an allowed site. To do that,

• Press the Windows key on your keyboard
• Type Control Panel and open it
• Click Internet Options
• If you can’t see Internet Options, change Category at the top right to Small icons or Large icons
• Open the Privacy tab
• Click Sites
• Under Address of website, enter MYOB.com
• Click Allow, then close the windows and give it another go

If none of these work, make sure to check our Status Hub for any updates that could affect accessing your file.

Cheers,

Doreen

Hi Doreen,

Unfortunately, the steps you provided didn’t resolve the issue—we’re still encountering the same error message.

As this is blocking our work, we’d appreciate it if you could prioritize a fix. Please let us know if you need any additional details from our side to help speed up the resolution.

We also noticed that the two DLL files were not present in previous versions. Could you clarify why the problematic DLL was introduced in the current release?

Thanks 

Hi Paul9117,

Thanks for sticking with us and for laying all that out so clearly. Really appreciate the detail. We've since had an update from our team that lines up with what you're seeing. The error isn't coming from your setup specifically, but from one of the required AccountRight DLL files being blocked by certain security software. We recommend checking with your IT team and asking them to whitelist those DLLs. If you've already done this and you're still running into the same error, the best next step is to hang tight while our team works through it. Any updates will be shared on our Status Hub, so that's the best place to keep an eye on progress.

Regards,

Sai

Hi Isaiah_C​ 

Thank you for your response.

Upon reviewing the logs, it appears we're encountering an issue with the web services related to redirection. The error message indicates a "WebServiceException: Not Found," which suggests the endpoint may not be resolving correctly during the redirect process.

Let me know if you need further details from our side to assist with troubleshooting.

Thanks